Which of the following is NOT listed as a core ENT performance metric?

• A. Net collection rate
• B. Days in accounts receivable
• C. Average visit duration
• D. Surgical conversion rate

Answer: (C)

The key idea is distinguishing metrics that reflect financial performance and how well the practice converts encounters into revenue from those that merely track time spent with a patient. Net collection rate, days in accounts receivable, and surgical conversion rate are core because they directly gauge revenue cycle health and how effectively the practice turns visits into revenue and surgical activity. Net collection rate measures how much of billable revenue is actually collected, signaling payer issues, coding accuracy, and collection effectiveness. Days in accounts receivable shows how quickly the practice turns claims into cash, with longer days hinting at slower cash flow and potential bottlenecks. Surgical conversion rate captures how often evaluated patients proceed to surgery, reflecting demand, case mix, and the efficiency of conversion from evaluation to surgical care. Average visit duration, while useful for scheduling and patient flow, does not directly measure revenue performance or surgical utilization, so it isn’t considered a core metric in this context.